Help
How can we help?
Answers to the most common questions about Yoogo, visa types, and how our data works.
Using Yoogo
Select your passport nationality and your destination country on the home page, then tap 'Check Eligibility'. You'll get an instant result showing whether you're visa-free, need an eTA, can get a visa on arrival, or need to apply in advance.
No. Yoogo is completely free to use and requires no account, email, or login. Just search and get your answer.
Yes — every result has its own clean URL (e.g., /japan/united-states). You can bookmark or share that link directly.
Yes, completely free. There are no premium tiers, subscriptions, or paywalls. All features are available to everyone.
Yes — Yoogo is fully responsive and works on any modern browser on phone, tablet, or desktop. No app install required.
Data & Accuracy
We source data directly from official government portals, embassy websites, and IATA Travel Information. Every corridor has a last-verified timestamp so you can see exactly how fresh the information is.
We monitor official sources continuously and manually re-verify flagged corridors. Most high-traffic corridors are re-verified quarterly or when a change is detected.
Yoogo is designed to give you accurate regulatory information, but we always recommend confirming with the destination country's official consulate or embassy before booking, especially for complex visa situations.
We may not yet have verified that specific corridor. Use the Report feature below to let us know — we prioritise adding corridors based on user requests.
Entry rules are tied to the passport you present at the border. If you hold two passports, run checks for both and use the one that gives you better access.
Visa Types
You can enter the destination country without obtaining a visa in advance. You'll typically get a stamp on arrival. There's usually a maximum stay — check your specific result for the allowed duration.
An Electronic Travel Authorisation (eTA) is an online pre-approval required before you board your flight. It's not a visa, but you do need to apply for it. The process is usually completed online in minutes, though approval can take up to 72 hours.
A visa issued when you arrive at the border or airport — you don't need to apply in advance. However, you typically need to bring specific documents (passport photos, cash for fees, onward travel proof). Check requirements before flying.
Your result page includes a direct link to the official visa application portal or consulate website where applicable. We also link to trusted processing services for complex applications.
Visa validity is the window during which you can enter the country. Length of stay is how long you can remain once you enter. A 12-month visa might only allow you to stay 90 days per visit.
Privacy
We use anonymous usage analytics to understand which passport and destination combinations are searched most frequently. This helps us prioritise data coverage and improve the service. Searches are not linked to personal identities, accounts, or any identifying information.
We do not use advertising trackers or sell data to third parties. We use analytics to understand how the site is used — page views, search patterns, and navigation — so we can improve it. No account or personal information is required to use Yoogo.
No. Your passport and destination selections are never sold or shared with advertisers or third parties. We collect aggregate, anonymous data about popular travel corridors to improve our coverage — not to identify individual users.
Found an error?
If you spot incorrect or outdated visa information, please let us know. We review all reports and update the database as quickly as possible.
Still have questions?
Check the about page for more on how Yoogo works, or go straight to the checker.